Not resolved

I just wanted to exchange the boxes for a smaller size and a rep suggested that I return the item for refund and order the right size, the rep prepares for their "nameless 3rd party carrier" to come pick up my item, I waited the whole day and no one came. long story short, I contacted them countless time about the no show carrier and it was already the 4th attempt for pick-up.

They have no other option for me to return the item except for their "nameless 3rd party carrier pick-up" who never shows. I've asked for their carrier's information and they said they can't.. what? how can I trust them then?

I've spoke to countless different reps and they all say the same thing leaving me in de ja vu all over again and again, told me I would get my refund and only to come back 5 days later to find out my refund has not be processed.

I've spent over half of month dealing with them and their empty promises and left with a huge headache being lead around in circles with no solutions. I'm never buying from them again, it's the most frustrating experience ever.

Reason of review: Poor customer service.

Monetary Loss: $45.

Preferred solution: Full refund.

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Dallas, Texas, United States #889349

I have just experienced a similar problem with delivery/pick up for damaged goods. It has gotten to the point that I really don't care if I never see my refund, I just know I never want to deal with them again.

In time wasted sitting around waiting for them to deliver, then again to pick up the goods, it has cost me a lot more than the $355 filing cabinet. The frustration of dealing with offshore customer service was by far the worst.


This is where buying locally would have saved a lot of aggravation.

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