Durango, Colorado
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Not resolved
2.5
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I brought my laptop in for an obvious virus infection and was sold a restore and optimize program to be installed by the tech there.On the side I bought a Mcafee 1 year virus protection guarantee.

Three days later I brought it home ,and it ran just as bad as before I bought the service. I called tech support for help and was referred back to Mcafee to finally eliminate the virus.

Mcafee charged me 89 dollars as my virus guarantee was worthless.Dealing with MacAfee directly solved the problem and I spent 180 dollars for nothing at Office Depot.

Reason of review: Not as described.

Monetary Loss: $180.

Preferred solution: Full refund.

I liked: Initial service.

I didn't like: Poor quality product.

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