Not resolved

Our small business have purchased all of our office supply for 10 years from Office Depot. We order approx 50 cases of bottled water monthly.

We had a large customer event and ordered 75 cases of bottled water at $7.99 per bottle. They added a new fee, $4.99 per case calling it a Bulk Order fee. 75 cases @ 7.99 each = $599.25 Bulk order fee @ 4.99 each = $374.25 That fee was over 1/2 of what I paid for the items. This new policy will hurt small business, church groups, school carnivals, field trips, etc.

I tested and see if it was because I ordered 75 cases, set up to order 20 cases and same thing. WHAT IN THE WORLD ARE THEY THINKING??? If you needed extra revenue, just raise the price per item, at least we would get something.

Instead you pocketed almost 1/2 the amount of the initial purchase. Shame on you!

Reason of review: Pricing issue.

Company wrote 0 public responses to the review from Oct 19, 2017.
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