Office Depot Reviews

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Verified Reviewer
Junior Reviewer

Resolved: Screwed up delivery

Update by user Dec 31, 2020

Order received promptly after PC got involved!.

Original review posted by user Dec 01, 2020
Did not notify prior to delivery attempt. Was in the backyard and missed driver Didn't leave item Wasted an 1 1/2 hrs the next morning trying to make contact. We will see if see idelivery is made in the next day. If not will cancel and go through all the crap with cancelling the charge. Their system sucks. They expect someone stand at a residential door waiting for them without notifying the customer of incoming delivery.

User's recommendation: Be cautious.

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Resolved
ID
#2314892 Review #2314892 is a subjective opinion of poster.
Pros
  • Avaiibility
Cons
  • Delivery driver
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Received two of item and only wanted one and can’t get anyone at Office Depot to take one back.

I waited all day for OD to come pick up the extra desk that I didnt order. I only ordered one desk and got two but deliverer wouldnt take back other one. I set up a day and time for OD to come pick up extra one. They emailed they would pu June 10 from 8:30 to 5. They didnt come came
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ID
#2601348 Review #2601348 is a subjective opinion of poster.
Preferred solution
Come get your extra desk. I only need one.

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Verified Reviewer
New Reviewer
dWe bought a brother printer and were not happy with it. and a piece broke on it we were able to return it to Office Depot. now we bought an Epson printer all in one WF 7840 we had problems with it say no paper. we shut printer off. and resume. hassle but ok. I...
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ID
#2586553 Review #2586553 is a subjective opinion of poster.
Preferred solution
Full refund
To start the ball rolling, I had 59.01 in rewards available. On February 12, I was babysitting my grandkids in New York State, I get an email thanking me for my 50+ change purchase.. I txt my husband who was home by him self and asked if he bought anything, he said no....
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1 comment
#2004797

Almost three weeks later, still no credit. Friday I called customer service (or lack of) again, told me supervisors don't work on weekends and someone will call me either by the end of the day or Monday....UH, no.

Today (Tuesday) I get a call from a "supervisor" telling me that the refund has been "released" HUH? and that I will be receiving my credit in a few days....we shall see

ID
#2503473 Review #2503473 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer
I ordered a storage cabinet from Office Depot online. I received an email saying it was delivered however I did not receive it. I spent a month and 13 phone calls trying to get this resolved. I finally asked for a refund which never came. I spoke to supervisors etc....
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ID
#2481784 Review #2481784 is a subjective opinion of poster.
Pros
  • Good produce ok price
Cons
  • Terrible customer service
Loss
$400
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Failed to honor their offer on Deal News

Office Depot - Failed to honor their offer on Deal News
Original review updated by user Mar 18, 2021
They made an offer of 96 Dunkin Doughnuts Original Blend Coffee K-Cup 96-Pack for $12. I talked to Office Depot (over 2 hours) and they asked for specific validation, which I couldn't send until the next day. After this I contacted the "Deal News" site and explained to them. For their statistics, they cleared my complaint the next day even with no action by Office Depot, . Be cautious here folks, they ignore their offer, and you.

User's recommendation: You cannot trust their bait and switch offers,

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1 comment
#2001133

Office Depot still has made no effort to resolve this issue.

ID
#2462610 Review #2462610 is a subjective opinion of poster.
Pros
  • Brand name
Cons
  • Bait and switch offer on deal news
Preferred solution
Let the company propose a solution
New Reviewer

Refusal of servce

I went into Office Depot TARA BOULEVARD SEVERAL DAYS STRAIGHT TO GET COPIES,SCAN ,EMAIL.AND FAX. MY COPIES CAME OUT DARK i ASKED A MANGER FOR HELP HE SHOWED MW WHERE THE PDF WERE AND WAS SUPPOSE O BE COMING BACK TO ASSISIT ME AS SOON AS A FAX BECAME AVAILABLE THERE WAS A GENTLE WITH A OFFICE DEPOT UNIFOR ON WALKED UP TO ME AND ASKED DID I NEED HELP SAID YES WAS FEETS AWAY FROM THE SERVICE DESK SO IF HE WASNT AN EMPLOYEE WHY DIDNT NO ONE STOP HIM NOR. TRYED TO HELP AFTER I TOLD THEM WHAT HAPPENED
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ID
#2458531 Review #2458531 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Preferred solution
THIS PESON SAID HE WORK FOR OFFICE DEPOT TO GET MY INFORMATION HE DISAPPEARED YOUR STORE ALSO REFUSED TO HELP ME IN THIS SITUATION AS WELL I ASKED SEVERAL EMPLOYES WHERE HE WENT NO ONE KNEW BUT NO ONE TRYED TO STOP HIM FROM SAYING HE WAS AN EMPLOYEE

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Verified Reviewer
Advanced Reviewer
Purchased a computer on 2/5/21 and an additional hard drive. Returned same because it didn't come with an internal DVD burner and had no bay to install one. A week later we still had an outstanding charge on our card. We escalated this to the CEO who had one of his...
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ID
#2431709 Review #2431709 is a subjective opinion of poster.
Location
Merritt Island, Florida
Service
Office Depot Customer Care
Cons
  • Incompetent staff and billing department
Loss
$1017
Preferred solution
Full refund

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Verified Reviewer
Advanced Reviewer
Update by user Feb 24, 2021

No change

Original review posted by user Feb 23, 2021
On Feb. 6 we purchased a computer and extra internal hard drive from the Merritt Island, FL Office Depot. When we got it home, we noticed there was no DVD burner. Oddly enough, there wasn't even a bay inside to install one. We took them back the same day....
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ID
#2431696 Review #2431696 is a subjective opinion of poster.
Location
Columbus, Ohio

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Verified Reviewer
New Reviewer
Multiple issues over the year, we are a new business in town and have had nothing but trouble from deliveries being late or showing up in multiple deliveries annoying, but the most recent is an office chair, found one on the floor in local store and really liked just...
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ID
#2380867 Review #2380867 is a subjective opinion of poster.
Cons
  • No regard for consumer care
  • Distribution services
  • Lying to make sale
Preferred solution
Let the company propose a solution

Fraud

ordered on dec 26, resent items never ordered but charged to my credit card on 1/8/2021 for $120.00, using my credit card number

User's recommendation: avoid at all costs.

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ID
#2373791 Review #2373791 is a subjective opinion of poster.
Loss
$120
Preferred solution
Full refund
New Reviewer

Extremely bad customer service

I bought an item online and office depot swore the money was never taken out of my account until i brought all these proofs. The reps are rude . I will never ever buy anything from them.
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ID
#2346747 Review #2346747 is a subjective opinion of poster.
Loss
$15
Preferred solution
I will never go back there

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Verified Reviewer
New Reviewer

Racial profiling

Do not buy Poor service and denied return on un-opened printer with receipt . Receipt was within 30 days of original purchase. class=" Store on Noland Road KCMO
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ID
#2339412 Review #2339412 is a subjective opinion of poster.
Location
Blue, Missouri
Pros
  • Price
Cons
  • Service
Preferred solution
Let the company propose a solution
New Reviewer

Terrible service

I bought a printer on Sep 21. It was just OK for about 3-4 weeks but during that time, it disconnected itself from my network 4 or 5 times. On Oct 27, I could not get it to work no matter what I tried; I worked about 2 hours going through their troubleshooting protocols. When I took it in to return it, not only was I told that there were no returns after 14 days, the manager was rude and made fun of the fact that he offered ZERO additional help over his salesman. I was so "Pissed", that I told them to shove it and left with a warning to surrounding customers to be wary, and that I'd be happy to share my terrible experience with the public.... (I guess by using sites like this - - Thank you, PissedConsumer!!)

User's recommendation: Customers should be very careful, especially if purchasing complex items.

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ID
#2250418 Review #2250418 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$90
Preferred solution
14 days is a ridiculous time interval for a return policy!
New Reviewer
Ordered a home office desk for $175.19 + tax, and got a delivery date. 2 days before scheduled delivery, I received a phone message and an email stating that the card I used for the purchase was declined. I checked my account and found the money had been withdrawn and...
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2 comments
#1914362

No, you weren't scammed to get a higher price. There was a mistake by someone at Office Depot and the rep you talked to got the problem correct.

Office Depot messed up. You didn't have to order a more expensive one. All you had to do was tell them to refund your money.

BTW: use a credit card from now on. You can now appreciate why using a debit card can be so dangerous.

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ID
#2130380 Review #2130380 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Can never get earned reward coupons to apply

I had spent quite a sum of money. When I tried to apply the reward certificate before the due date to an online purchase, it refused to take. I called to place the order, no one would take an order. I sent an email which was returned to me as undeliverable. I could find no way to correct the situation....I like their products but have had this problem many times... Would simply prefer getting a volume discount or preferred customer discount but not something in the future which never happens...No way to communicate with them.

User's recommendation: Forget their rewards program.

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ID
#2123421 Review #2123421 is a subjective opinion of poster.
Pros
  • Some locations are excellent for service
  • Products
Cons
  • Impossible to use reward certificates
  • Horrible online service
  • Horrible computer programing
Loss
$20
Preferred solution
Let the company propose a solution

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