I bought a new Acer laptop at Office Depot on Oct. 12 2012.
Upon trying to use the brand new computer a few days later a "crack" was apparent in the screen on Oct. 24. The laptop was not dropped, impacted, or anything by me. I'm 60 years old and have been using laptops since they came out and have never damaged a computer ever.
I took it back to Office Depot and showed them the problem. It might be reasonable for them to suspect a drop or impact, and I could understand that. But what really "got me" was that the store manager walked up and called me a liar when I said the computer had had no abuse and the crack appeared (or expanded enough to become apparent) while I was sitting there typing. And I walked away she openly laughed at me for trying to pull a fast one on them.
It was an "iffy" situation, of course, but the open rudeness was the frosting on the cake of buying a computer for over $40,0 only to have it useless the first time i boot it up. And, to repeat, although the store has no way of knowing the computer was not dropped or something by me, I know it wasn't. The computer was moe likely damaged when I got it. So another way to say it, if it was dropped that probably occurred in the store before purchase.
Of course you can't discuss that possiblity or ask advice on what to do when some manager is calling you a liar and laughing with another clerk.
Monetary Loss: $450.