Office Depot
Office Depot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Office Depot has 1.7 star rating based on 165 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product variety, Initial service, Some products.
Cons: Poor customer service, Customer service, Cusomer service delivery.Recent recommendations regarding this business are as follows: "Don't waste your money.", "Go to Staples or Best Buy, this indifferecne tells me a lot about the Corporate culture.", "Go see Nathan for any printing needs. He is in the store at flowery branch, ga", "Don't go to this location: Eastchester Highpoint NC", "Try not to use customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Office Depot has 1.7 star rating based on 165 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Product variety, Initial service, Some products.
Cons: Poor customer service, Customer service, Cusomer service delivery.Recent recommendations regarding this business are as follows: "Don't waste your money.", "Go to Staples or Best Buy, this indifferecne tells me a lot about the Corporate culture.", "Go see Nathan for any printing needs. He is in the store at flowery branch, ga", "Don't go to this location: Eastchester Highpoint NC", "Try not to use customer service".
Most users want Office Depot to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTech services are a total rip off! If they aren't in the mood for helping with advice on your computer, they just tell you to take it to the store, or buy a new one!
User's recommendation: Don't waste your money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Beaumont, TexasResolved: Poor business practices concerning tech support services
Company fixed the issue and I have been provided with apology. I contacted the BBB
Nobody ever said it was a yearly reoccurring charge. This year I noticed the charges and called my credit card company. I was told they had charged me that in 2021 and 2022 also and because they were reoccurring charges I would have to call the company. Talked to several people and they couldnt even figure out where to look for this.
Finally someone found the information and cancelled the contract that had just renewed three days before. Was told I would get a refund for both charges but its been 2 months and nothing. When I call them they cant find it again.
I will never do business with them again. I think they are crooks.
- No pros
- This store has no idea what they are doing
Preferred solution: Full refund
User's recommendation: Do not do business with this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service is Horrible
I called to ask if a discount code could be added, I started great with Marcy. But by the time we finished, I had hung up her.
She tried to tell me that the code could not be used on sale items. I advised her that I had another cart with the code being used. By this time she claimed she could not cancel the previous order. I asked if I could speak to her supervisor she told me her supervisor and manager were on other calls.
I told her I would wait. She said it would be 2hrs or more and she didn't have time to sit on the phone because she had other customers to assist. I told her to give me the corporate number, she rattled it off and I am on hold now going on 35mins.
I normally don't have problems with Office Depot. Not sure what has happened but they need to do better.
Preferred solution: I just want the discount code applied.
User's recommendation: Try not to use customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | High Point, North CarolinaMissing package
- Do not mail out any packages through this company
Preferred solution: Deliver product or service ordered
User's recommendation: Don't go to this location: Eastchester Highpoint NC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompliments for an outstanding employee!
- Nathan is an outstanding employee in the print dept
Preferred solution: I wan Nathan in printing dept at store in flowery branch, ga recognized as a great employee! We will be back again because of him.
User's recommendation: Go see Nathan for any printing needs. He is in the store at flowery branch, ga
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaPoor in store customer service
I went in to buy printer ink for PIXMA MX522. As a store walked by, I asked if they had this in stock.
First I was told Office Depot didn't carry that brand. I said it was Canon and here is the aisle. He looked and said Office Depot didn't carry that stoc numberf as it was too high, then he turned and walked off.
I was leaving but decided to go through the check-out line and ask again. A associate trainee walked back to the aisle and started looking.
He said the PIXMA 522 is the model number and checked what printer cartridge is used. He found it and I bought one.
The checkout clerk was the same one who refused to help earlier.
Store - Fort Worth on Hulen street
Sale is 891139, Ink, PG-240XXL
Cost with tax is $50.87
Bar Code value is V7VT9PUP4YQYYRWCE
James Ohye
1708 Wild Willow Trail
Ft Worth, Texas 76134
817 271-****
I'd like an apology for the poor customer service.
I'd hoped the first Office Depot employee would have taken the time to resolve the confusion between a model number and the ink cartridge used.
- Well known
- Indifferent customer service
Preferred solution: Apology
User's recommendation: Go to Staples or Best Buy, this indifferecne tells me a lot about the Corporate culture.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Their email said i have a credit card # that is wrong,
- Reliable tech service
- Finished 10fort
- Customer service 1st call 9zero8
Preferred solution: confirmation of correct credit card on file. and an apology would be nice. i use their tech services, which are on the whole pretty good.
Scam Illegal Business Select Signup
User's recommendation: Boycott Office Depot for illegal and unethical practices.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Davie, FloridaUnable to get my rewards
I brought in 8 printer cartridges on December 22,2023. Asked for a receipt - Sale 224744 Recycling Prog SS.
I tried to claim my credit due me on December 30, 2023. Office Depot had no record of credit due me. I called the Rewards 1-86*-***-**** and was assured that I did have a credit due. I again went to the store on January 2nd and again was denied credit .
I called once again and spoke to Mika and he assured me that it would be entered but to wait approximate 5 - 7 days. Today I went into Office Depot website to search for my rewards due me, and once again it is noted at 0.
I will not go back to the store unless the credit is noted under my name. I will probably do better buying from Amazon.
Gert Silvergold 954-236-****
Preferred solution: Recycling credit due me
Store visit harassment complaint
File a discrimination complaint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence, South CarolinaPlaced online order not delivered on time would take up to 7 days to get back to me.
- Convenient location for store
- Customer service and delivery
Preferred solution: Full refund
User's recommendation: Do not risk online order.
Negative call
User's recommendation: Shop at staples better customer service
E-commerce Talks
Bad customer service cashier at the Mount Zion Parkway store Stockbridge GA. Talk female cashier with glasses just caused a group of customers to walk out. They're going to put the video on social.med
- Hire better people
- Only hire good people
Preferred solution: Remove cashier
User's recommendation: Up to District Manager
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maryville, TennesseeBad computor tower /no service
User's recommendation: Dont buy at office depot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maryville, TennesseeBought acomputor tower 3/23 with a 1 yr warranty had it in for repair 4 times finally i was told it had a bad motherboard and would have to send it back myself,loosing setup fee and virus protection ,
User's recommendation: Dont buy there
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It tells a lot about your character, not in a good way, that you encountered two employees, one bad and one good, bought your product, yet are focusing on the negative. To the extent that you recommend not shopping there.
The employee that found your product, I would have noticed his nam for future reference. Instead, you want to go somewhere else.
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