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1.7 Based on 51 reviews
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TO: OFFICE DEPOT CUSTOMER SERVICE? YOUR OFFICE DEPOT PHONE CIRCUIT WAS VERY STATICY. I COULDN'T UNDER STAND THE LADY'S FOREIGN ACCENT AS SHE RIDDLED OFF HER OPENING CHATTER. TWICE I HAD TO HANG UP BEING REMINDED HOW TERRIBLE MSN' CUSTOMER ASSISTANCE WAS. I CERTAINLY EXPECTED BETTER. AFTER HAVING YOUR OFFICE DEPOT STORE #485 IN MARION, OHIO ANALYZE MY OLD HP COMPUTER, WHICH HAD CRASHED, WITH THE SIMPLE AND HIGH PRICED ATTEMPT TO RECOVER... Read more

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Alex Arvizu at Scottsdale 90th Street, Scottsdale ,Arizona store, removed a paper jam ftom my HP printer. What a pleasant experience!!! He deserves a raise! He was very professional while being knowledgeable, courteous and friendly. Thanks, Alex!

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I am feeling very frustrated right now with Office Depot! We ordered 2 desks, an end piece, and a bookshelf on August 22nd. They said it would be about two days to be delivered. (They didn't have in stock the pieces we wanted) We waited until Friday. There was a telephone number on our receipt to call about delivery. I called and spoke with a guy that his English was very hard to understand. He told me that they had tried to deliver three times... Read more

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We were charged twice for a very large purchase. After a dozen phone calls emails and countless hours spent trying to correct the problem it is still not resolved after 2 months. We have gotten disconnected on every single phone call made. This is without a doubt the worse customer service I have ever encountered. I am going to close my account and start doing business with a privately owned local business. They do not even deserve one... Read more

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Office depot call center worst i have ever seen. Sucks

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Am shorting my office depot stock. New policy is if your chip enabled card fails to read 3 times at the POS terminal, there is no longer a "key in card" option for the sales associate. I had to walk away from s custom $100 print order in Orlando-they could not process my business credit card Management has known of the problem. Someone's head should be on the table--lost prouctivity and sales as ODP continues tp perform badly Read more

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I placed an order for paper and ink to be delivered to my home as I had surgery and can't get out. I got the ink. But no paper. Called the 800# and they said I had to go to store to pick up. Called the store and they didn't have a clue. Still no paper.

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Office depot "Rewards" are highly promoted and pushed by the otherwise clueless staff at the Office Depot stores. In short, the rewards, credits, rebates, etc NEVER SHOW UP on your account. Trying to call the suggested numbers results in a shuffle from one telephone number to another where either there is either a totally useless "menu" that only wants to take you to an order line, or a live operator who cannot do anything except to take a... Read more

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Made a purchase at Office Depot online. The item was then incorrectly delivered and never reached our location. Office Depot went to issue a refund to the credit card we made the purchase with, however the credit card recently expired. The same card number was in place, but the expiration date had changed. I submitted this information to Office Depot on the phone and was told that they could not change the credit card and that we would receive a... Read more

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I will NEVER again order from, use, delivery, shop.. anything from Office Depot EVER AGAIN. 3 weeks ago I ordered a desk, hutch and chair. The chair was delivered no problem. A second delivery had to happen for the desk and hutch. They called on a Sunday to clarify Monday was a good delivery. I said sure, my son can sign for it, he is a minor but I'm pretty sure he won't run off with it. NO PROBLEM. Monday comes, my son answers the door and... Read more

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