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1.6 Based on 34 reviews
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  • Customers like
    • Initial service 3
    • Store customer service 1
    • Store shopping 1
  • Customers don't like
    • Poor customer service 10
    • Customer service 9
    • Not delivered on time 7
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  • Nov 24
  • Computers
  • Austin, Texas
  • Office Depot Performance Protection Plan
  • 2

This printer is in the trash. OD did not honor the warranty. The OD store did not put receipt in warranty paperwork, could not find owner by name and warranty people could not either. Ptr was 1 month old and network did not work. Owner paid cash - no receipt. Would not have been a problem if was Nordstrom or even Home Depot. How sad! Read more

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  • Nov 19
  • Laptops and Tablets
  • Kissimmee, Florida
  • Office Depot Check Service
  • 7

I went today to place a check reorder and nobody knows how to place the other after 20 minutes waiting and allowing all customers passed over me. Later someone came hopping he will take care of me, but instead he just left a binder with some instructions to the agent in charge of Printing & Copy Department and again nothing happen. After a 20 minutes waiting I decided to left the promises... Read more

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  • Nov 16
  • Accessories and programs
  • St. Petersburg, Florida
  • Printer
  • 12

I had came to return printer I had bought 5 days ago with warranty. After waiting for store manager Donna for about 20min, not because store was busy but because she didn't want to deal with the nuisance so she was knowingly ignoring me and pretending to assisting 5 other store employees individually after she had seen me waiting with printer in hand. After finally she decided to acknowledge my... Read more

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  • Nov 14
  • Shipping
  • Galveston County, Texas
  • Office Depot Mailing
  • 10

I have been a customer of Office depot for years. The past 3 years I have used their Galveston Texas store services for both personal and professional use. I doubt very much I will will ever use this stores services again. I work with Texas A&M University Galveston. I my position I oversee over 65 hourly employees engaged in a direct customer service. I went in to the Galveston Office... Read more

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  • Nov 11
  • Accessories and programs
  • Jacksonville, Florida
  • Kodak Black Ink Cartridge
  • 13

Took 2 defective ink refills back to Office Depot today. They refused to refund my money, Wouldn't allow credit on the second one. Insisted I buy A much more expensive item in order to get credit for one of the defective ones. I left the store without my reward card as I won't be needing it again. Office Depot sells defective and overpriced ink, and refuses to make it good. 2 cashiers agreed that... Read more

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  • Nov 09
  • Professional Services
  • Atlanta, Georgia
  • Office Depot Custom Business Checks
  • 14

I have been using Office Depot for years for multiple purchases. I order checks from them as well from which they use Harland Clark. Several years ago I ordered business checks (10,000) and they were delivered to a vacant house. That was a nightmare. I let it go. One month ago I ordered 1,000 business checks again and asked that they be delivered to the store and I would pick them up. The 10 days... Read more

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  • Oct 30
  • Laptops and Tablets
  • Hp Laptop
  • 17

Took our money over 3 weeks ago and still no product... called again to check and they stated they would call back. When they called back they said they didn't have it and would refund our money. REALLY? Are you kidding me.... what kind of business is this? We paid interest on our credit card for this laptop that was verified in stock and available - purchased and paid for in the physical... Read more

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  • Oct 22
  • Laptops and Tablets
  • Irving, Texas
  • Toshiba Satellite Laptop
  • 20

Irving, Tx. Store#85 is Advertising laptops at steep discounts but none in stock. Last week (10/13) I went into the irving tx store and purchased a laptop bundle that was on display in the store for $329. The manager told me they were out of stock. She checked an found that none of the stores in the area had more than the display in stock. It's been over a week now and they still have not taken... Read more

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  • Oct 16
  • Laptops and Tablets
  • Office Depot Online Order
  • 2
  • 2
  • 29

The newly created Office Max / Office Depot has loss control of customer care - completely. I have had repeated non fulfillment of orders, orders that should be here in one day but arrive 2-3 days later, no real communication with some hokey delivery service they use (can't figure out why they don't use FedEx or UPS so regular people can track their items. Pro-Med is useless.). Must now go to... Read more

Was this review helpful? 1 0

Never ever shopping at Office Depot again!!! Their return police is terrible!! Bought a fax machine. Could not use, went to return it. Still in the box. Lost my recipt. They refuse to take it back!!! Most places will give you a store credit without your recipt, but not this one!!! Add comment

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