1.7
  • Poor customer service4 votes
  • Not delivered on time4 votes
  • Customer service2 votes
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  • Feb 26
  • Accessories and programs
  • Chillicothe, Ohio
  • Ink Cartridge
  • 5
  • REVIEW RATING 4/5

ordered ink on the 18 Feb. was to be delivered well I waited we did get bad weather so I wait longer called them They said he tried to deliver driver said building closed so they reordered it waited for it next day when they said it would be here didnt come I called the order had been deleted so they put it back in for it to be delivered again for the 26 feb still didnt come called again now they... Read more

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  • Feb 26
  • Furniture and Decor
  • Minneapolis, Minnesota
  • Desk
  • 6
  • REVIEW RATING 3/5

Wow! After reading these reviews I hope we didn't make a big mistake ordering from Office Depot! We received an email saying the desk we ordered was going to be delivered in a few weeks and then we got another email saying it was going to be delivered in a few days. Weird! Then there was a phone call that left a voicemail to call this 866 number regarding our shipment. The extensions voicemail... Read more

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Why Bother Looking at Sundays Advertising for Office Depot /Max? Items supposedly on sale are consistently out of stock. You would think that when they couldn't go it alone anymore they would have been able to recall that, "The Customer comes First "! I am divorced from fraudulent ads. Goodbye. Add comment

  • Feb 18
  • Accessories and programs
  • Fort Lauderdale, Florida
  • Office Supplies
  • 9
  • REVIEW RATING 4/5

Placed an order on February 10, 2015. We spend tons of money every month for our office supplies. Now that they are going to be a monopoly in the office business supply world, they could care less about their customers. (Soon to become Staples) Today is February 18th. still no supplies, one person does not know what the other is doing at Office Depot. We are told either it was delivered or the... Read more

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  • Feb 02
  • Furniture and Decor
  • Las Vegas, Nevada
  • Online Order
  • 27
  • REVIEW RATING 4/5

I ordered multiple items about a month ago, and three of the them never arrived. Office Depot just cancelled the order. If you go online, they will still let you order the items, even though they just cancelled my order because the items are back ordered, and the customer service team(term used loosely in this case) has no idea when the items will be in. If you don't have an item, why would you... Read more

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  • Jan 22
  • Products
  • Charlotte, North Carolina
  • Paper
  • 24
  • REVIEW RATING 3/5

I placed an order for 5 boxes of paper online for my office. The paper was never delivered. My assistant would call every day and they would say that the paper was going to be delivered, but the delivery would never show up. Finally we cancelled the order on Jan. 8, 2015, and received a confirmation email that my $150 would be refunded. Today it is Jan. 22, 2015 and my money still has not been... Read more

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  • Jan 14
  • Laptops and Tablets
  • Valley Center, California
  • Hp Printer
  • 36
  • REVIEW RATING 4/5

I ordered and paid for a printer in store. Total bill came to almost $900. I was promised it would be delivered within 1 day and I must be there to sign for it. That didn't happen, then I was told it was on truck the next day and must be there to sign for it. That didn't happen, then I was told it would be there the following day by 10am, that didn't happen. At 2:30 I went back to store and... Read more

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  • Jan 14
  • Online Shopping
  • West Warwick, Rhode Island
  • Online Order
  • 33
  • REVIEW RATING 3/5

I PLACED AN ONLINE ORDER ON 12/29/14 AND I RECEIVED AN EMAIL CONFIRMING THE ORDER WITH A DELIVERY DATE OF 12/30/14. ORDER WAS NOT RECEIVED AND ON 1/3/15 I CONTACTED OFFICE DEPOT, THE REPRESENTATIVE CHECKED WITH THE WAREHOUSE, THEN TOLD ME SOMEONE WOULD CONTACT ME ONCE THE ORDER IS SHIPPED!!!??? ON 1/6/15 I SENT AN EMAIL REQUESTING THE ORDER BE CANCELLED... Read more

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  • Jan 13
  • Furniture and Decor
  • Houston, Texas
  • Office Chair
  • 29
  • REVIEW RATING 4/5

I bought an office chair that cost $368.04 back in may of 2013. This past December of 2014 the chair stopped staying elevated so I chatted in with an office depot rep who stated they would process a warranty exchange. The next day I was checking on my order and it showed cancelled. I look back now and think that should have been my first warning sign. So I chatted back again on 01/05/2015 and was... Read more

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  • Dec 23, 2014
  • Furniture and Decor
  • Hot Springs, Arkansas
  • Office Furniture
  • 44
  • REVIEW RATING 4/5

I recently purchased a whole office set for my wife for Christmas from your company. I ordered it on the 8th and never received it. Today is Dec 22nd and I still have no furniture. The delivery day was supposed to be December the 12th. I took off that day so I would be there to receive the shipment. The shipment never showed up. After several phone calls to customer service saying it is on the... Read more

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