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1.7 Based on 44 reviews
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  • Customers like
    • Product variety 3
    • Initial service 3
    • Store shopping 1
  • Customers don't like
    • Poor customer service 13
    • Customer service 11
    • Not delivered on time 9

bought an antivirus cd. did not download, called AVG and was given a new code to download.this did not download.AVG said to return to it office depot.office depot would NOT give me a replacement because I did not have a receipt.they also said if I wanted to have them try to download the cd it would cost $39.95. as far as I'm concerned they could have looked up my account--useing my phone number--which they had on file. I will tell all my friends... Read more

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I have been getting passed from one call center (India) person to another regarding a return. I am just trying to get a return authorization number and address. A purchase on-line has become a nightmare of phone calls and buck passing. I am certainly never going to use their on-lone ordering again and am probably not going to buy anything "in store" again, too. This is not a 21st century company by any measure. It represents how greedy owners... Read more

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Mail-in rebate is an scam with Office Depot. We fell on this trap. Sent everything as indicated on the instructions in 5 different occasions last year (different products). Every single time all you get is "sorry we cannot process because receipt is illegible or damaged" What??? Five times? And I even sent a copy of the receipt attached to to the original to avoid the issue. Don't waste your time or your money on this company! Read more

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Stop into Office Depot to buy a printer, after waiting over 20 minutes went to cashier nd told her I needed help in printer section and she said she would send someone right back after another 20 minutes went to H H Gregg and purchased a printer in less than 10 minutes!! Had been a Office Depot customer for 20 years not anymore!!

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I ordered an Office Depot bookshelf that didn't match the appearance of the online picture. Instead of a solid back, clearly they were slats.That happens. But trying to return it (using their own procedures) was a huge hassle. They didn't return calls or emails when they said they would; they said they needed permission from the manufacturer but the manufactured said they need permission from Office Depot. I was told to speak to "Craig" the... Read more

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I bought two lap tops and talked me in to buying this protection plan just in case something happens to the lap tops they said, lap tops will be fixed or replace as soon as possible, well that happened went to the store they suggested me to call a number, register the lap tops then transferred to somebody el else, finally they will send a label so I can send the lap top back then they will send a gift card so I can go to the store a either get... Read more

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I received the worse service ever online using office depot (that has not been resolved yet). I bought an A/C online (a couple of weeks ago). After a few days it was delivered (yay), but it was the wrong model (which happens). I've contacted the chat help line and since then it went south. I was told that within a few days they would pick up the item and deliver the right one. After a few days without hearing anything back, I contact them... Read more

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Unbelievably, Office Depot only carries ONE (1) fine point ball point pen manufacturer in their entire inventory - and they can't keep those Zebra pens in stock. Henceforth, I'm only shopping at Staples for office supplies. I figure if they can't keep standard items in stock, then they are not a company I want to deal with. In addition I bought an office chair there and it has a wire protruding from the back that keeps ripping my dress shirts, I... Read more

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I had an online chat if the bush desk would have 17 inches space for my printer. They replied back yes, so I ordered it for 300 bucks. After assembling for 5 1/2 hours the opening was only 14 1/4 inches so my printer would not fit in the available space. They only offered me a 40 credit. What a joke!!!!!!!!! They asked if I wanted to return the desk?That would not make any sense, since I had it all assembled. My complaint is that they should... Read more

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Poor customer service. All i wanted was business cards. Your staff may not know the importance of customers. If i'm a regular spending 40. Or more every visit. That adds up. Call the manager explain the problem. He actually hung up the phone. Wow be mindful, it's not only myself doing business at this location. If this is how u do business God bless u but it will not be on my dime. Will not shop therebor any other Office Depot Read more

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