Office Depot Complaints and Reviews

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Office Depot
Main address: 6600 North Military Trail 33496 Boca Raton Florida
1-800-GO-DEPOT (1-800-463-3768), 1-800-685-5010, http://www.officedepot.com/customerservice/customerServiceDisplay.do
  • 149+3 mobile complaints
  • $18.6K claimed losses
  • $123 average
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  • 17 hours ago
  • Laptops and Tablets
  • Floral Park, New York
  • Working Hours
  • 2

I went to buy a laptop at one of the stores and arrived at 6:20 to find the store closed. However, the website said the store closed at 7:00. I cannot believe they would make a mistake so huge as this. How *** *** to the people working here have to be to make this mistake. The most frustrating part was that there were customers shopping but they did not let me in. I will never in my entire life... Read more

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  • Sep 18
  • Online Shopping
  • Labels Order
  • 9

Ordered a book of mailing labels on 07/14/14 at store 691 and was told they would call me when it was ready to pick up. Delivery date via tracking was expected to be 7/25/14. Came into the store on 07/26/14 and the store did not have my labels. Came in two weeks later and they still did not have my labels. It is now September two months later, after checking the tracking, it showed the store... Read more

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  • Sep 11
  • Accessories and programs
  • Product Bar Codes
  • 9

The Office Depot mail-in savings center lost my UPC (bar code) label which I mailed to get the refund. As a result, I did not receive the refund - 9.98 for two paper boxes. The only word I have heard from the manager was just ‘sorry’. To me it is not an issue of money - $10 will not make me much richer. This is more about professionalism in the company, about how they value their customers.... Read more

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  • Sep 09
  • Laptops and Tablets
  • Hoboken, New Jersey
  • Printing Services
  • 9

That's it - So done with this store and Office Depot. I have used this store a few times because it is convenient to where I live. I do a lot of printing for work. Often it's been done wrong or has had to be re-done. Today I had an important 2 piece job that I needed to be printed within the same day. There was 6 hours prior to closing when I placed the order on-line then called the store to... Read more

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  • Aug 23
  • Customer Service
  • Refund Mess
  • 1
  • 1
  • 22

I just wanted to exchange the boxes for a smaller size and a rep suggested that I return the item for refund and order the right size, the rep prepares for their "nameless 3rd party carrier" to come pick up my item, I waited the whole day and no one came. long story short, I contacted them countless time about the no show carrier and it was already the 4th attempt for pick-up. They have no other... Read more

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  • Aug 15
  • Furniture and Decor
  • Pearland, Texas
  • Shelf Order
  • 22

So, I wanted a new shelf for a system I use in the garage. Go figure, no one stocks it in the store. The prices among the various folks were about the same but OD had a much better delivery date than others and this was somewhat of a time critical situation so I went with OD. Delivery Day (Tuesday) came and... no shelf. So Tuesday evening I contacted customer service and they said they would... Read more

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  • Aug 13
  • Accessories and programs
  • Thousand Oaks, California
  • Computer Chair
  • 20

i purchased a chair with fold up arms and they were supposed to assemble it and have it ready for pick up the next day but when i came to pick it up they said it wasn't there and they would have to order it i said it was brought up to the register where i payed for it the associate said you saw the box taken up front i said yes they made a copy of the receipt with my name and phone number... Read more

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  • Aug 03
  • Laptops and Tablets
  • Reward Points
  • 16

never can get my reward points on line to get credit in the store never, got a card either. Joyce Percy-jjpercy@msn,com, member #-1921231013 Please send me coupon to use in store for my points . I have been dealing with Office Depot forever and have yet to get credit , unless they do it in the store, I can't do it on line and yet I do everything else on line. I should have a card that... Read more

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  • Jul 30
  • Laptops and Tablets
  • Cedar Hill, Texas
  • Bad Customer Service
  • 42

After walking the aisle I asked an employee to assist me in finding the item I was searching for. The employee(Simone) advised me that it should be in the front and after I gave her "the look" she preceded to take me to the item. After she showed me what I didn't ask for I explained the item again and she stated that Office Depot did not sell the item at all. She then stated that I could look... Read more

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Busiest time of day and two SLOW people on. And eight people in line!!! Last time!!!! Add comment

 
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