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  • Customers like
    • Initial service 3
    • Product variety 2
    • Store shopping 1
  • Customers don't like
    • Poor customer service 10
    • Customer service 9
    • Not delivered on time 8

If you purchase something from them, don't try to return it to a different store. I purchased a laptop from one store and tried to return it to another store, due to convenience; however, because they don't carry that model, they won't do the return. so now I have to drive all the way back to the store I purch it from. Add comment

Ordered printer on line during sale supposed to be delivered in three days. Have been given two different dates afterwards. Think they would of given me the option to pick one up local but no options given. Not real happy. Have picked many things from local stores no problems for my office. Order Number: 821395596-003 Status: 3 Days Delivery Pending Order Date: 01/28/2016 Tracking: N/A... Read more

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I am sitting in the parking lot after making a purchase at your store. At the check out counter I pulled up my email showing that I had a $10.00 available I was told I couldn't use it unless I had the app. I sent 10-15 minutes in the store installing the app then I couldn't remember my password I tried to receive it and couldn't remember my security question answer . I was locked out because I... Read more

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At their Clermont locations the answer would be 22. How many people cover their register. One very slow one. How much sense does this make? Zero My estimated 2800 dollars spent at this store in 2015 will go to the competition. This is my third incident so it is no longer isolated. I have contacted the store manager to no avail and intend on contacting the company regional offices.  If... Read more

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Wilmington, NC Office Depot. Worst costumer service ever!! I waited 36 minutes in line to get assistance in ordering guests address labels for my daughters wedding. Theresa's 1 lady working with 7+ people waiting in line. She kept taking phone calls from customers which took even longer. When it was finally my turn she left me to help someone that was trying to do a self service item. When I... Read more

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I AM SO UPSET AT OFFICE DEPOT AS THEY DO HAVE THE WORST FRAUD TACTICS IN THE US. THEY KEEP SENDING BY E-MAIL PROMOTIONS ADDS OFFERING ME TO PURCHASE THEIR COPY PAPERS (10 REEM PER CASE). HOWEVER, WHEN I CALL THEM AND I READ TO THEM MY ACCOUNT NUMBER AND MY EMAIL AND THE BUSINESS NAME WHICH IS LISTED ON THE EMAIL THEY DID SEND, THEY INFORMED ME THAT I DO NOT HAVE ANY ACCOUNT WITH THEM, THEN THEY... Read more

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Order number 815998279-001 was placed on 12-29-15. According to the associate in the store delivery would be 1-4-16 and I needed to be available all day from 8:30am to 5:00pm. I worked from home on 1-4-16. I called office depot many times to find out a status. Many annoying things occurred.... no available status, these people indicated that had no way of contacting their shipper... really. After... Read more

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Bought a paper shredded for $129.99 and was offered a $30 rebate on a Visa card via US mail, of which I properly submitted, but to date have not received any rebate. Called phone # on claim form , but no one answers the phone. Had a similar issue with AT&T Uverse "so called" rebate for using paperless billing. These rebate companies are a sham at best. As for the companies like Office... Read more

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Last May I purchased a case of paper for $59 with the promise of a $34 rebate. I carefully submitted all the materials. In August I got a card saying they couldn't process it because materials were missing or damaged. I called their customer service and was told that it was their mistake, everything was in order and the rebate would be resubmitted. Now the day before Christmas no rebate has... Read more

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12-11-15. Regarding Office Depot located in Canon City, Colorado 81212 Today is Friday. Earlier this week I shipped two packages. The female staff who waited on me earlier in the week told me UPS shipping this entire week was 30% off. After this week they were giving coupons from Office Depot for 25% off until the end of the month. I took a package in today (still in the 30% off week) and the... Read more

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