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  • Customers like
    • Store shopping1
    • Store customer service1
    • Initial service1
  • Customers don't like
    • Poor customer service4
    • Not delivered on time4
    • Office depot unaccountability2

  • Jun 25
  • Desktop computers
  • Orem, Utah
  • Computer Repair
  • 4
  • REVIEW RATING 4/5

MY WIFE TOOK IN OUR COMPUTER FOR THE OFFICE DEPOT TECHNICIANS TO WORK ON IT.THE COMPUTER HAD VIRUS ISSUES, AND PLUS I WANTED A FULL TUNE UP ON IT AS WELL, WHICH I ASKED THE TECHNICIANS TO WORK ON, LATER WHEN HE CALLED ME. THE FIRST TIME, WHEN THE TECH CALLED TO NOTIFIED ME THAT THE COMPUTER WAS READY TO GO. BUT WHEN I BROUGHT THE COMPUTER HOME, HOOKED IT UP, TURNED IT ON, NOTHING HAD CHANGED ON... Read more

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  • Jun 08
  • Furniture and Decor
  • Office Chair
  • 22
  • REVIEW RATING 3/5

Have been trying to return a chair which has never been opened. Office depot will not send me the return shipping label, insisting the driver has the pick-up paperwork. It has been six days and the driver still does not have any paperwork. I spent over an hour and a half on the phone this morning trying to get the return shipping label, was refused, spoke with a manager named Debbie, and was... Read more

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Brought a crt, clpsble,li last month the product broke I went into wilshire and 5665 w wilshire blvd los angels California 3239650637 I explained to the manager that I didn't have a receipt but provided the credit card used and the cashier was present the store manager claimed that I didn't purchase the item there and lied Add comment

  • May 31
  • Laptops and Tablets
  • Delray Beach, Florida
  • Dell Laptop
  • 27
  • REVIEW RATING 3/5

I dropped off a Dell laptop to be shipped via FEDEX. It was in a Dell Box with a prepaid shipping label. The agent accepted the shipment without informing me that they were not an authorized FEDEX shipper. The package was never scanned into the FEDEX system. The 2 employees who were involved remembered the transaction a month later when I inquired from Dell why the computer was taking so long to... Read more

Was this review helpful? 0 1

Awful service. Young lady walked away, got on phone, walked around then came back to us for a second time to ask if she could help us with something. After i told her we had been waiting on her to get a box, she laughed and said we had to get it ourselves. Add comment

  • May 06
  • Accessories and programs
  • Windsor, Virginia
  • Canon All In One Printer
  • 32
  • REVIEW RATING 4/5

I purchased a new call laser all-in-one printer for my home. I also purchased the extended warranty. In about six month the machine failed to power-up. After finding out the store doesn't handle their own service claims I called and filed a claim by phone. They instructed me to mail the receipt and the toner cartridge to them and I did. Six months later they still won't pay and keep asking me... Read more

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  • Apr 18
  • Furniture and Decor
  • Dallas, Texas
  • Desk
  • 28
  • REVIEW RATING 4/5

This is a (negative) review of the Newbury Executive Desk at Office Depot, and the poor customer service at office depot. I have requested that Office Depot refund 25% of the money I spent on these desk since they have delivered/exchanged 8 desks now and every one had near identical damage. They did not check replacements despite being asked to do so (since it is machine damage (on 4 desks) I... Read more

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  • Apr 16
  • Laptops and Tablets
  • Prairie Village, Kansas
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

let me start off by saying we are faithful Home Depot consumers, and we love Home Depot, but our experience this past week has been absolutely horrible.... While shopping for appliances and finally making a decision we were told by an associate that we would receive a total 30% off on the merchandise which included 10% off each product including the service and plan, she finalize the paperwork... Read more

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  • Mar 27
  • Laptops and Tablets
  • Employees
  • 58
  • REVIEW RATING 3/5

I was in store #2587 yesterday. Someone appeared out of nowhere 2 seconds after I walked in and asked if I needed help. Told them no, I was ok. 2 minutes later another person walked up and asked the same thing of me - but did not ask a difference customer 3 feet away from me (and then stood there looking at me). Then 1 minute later a 3rd person asked me the same thing, but did not ask or... Read more

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  • Mar 21
  • Furniture and Decor
  • Slidell, Louisiana
  • Cabinet
  • 28
  • REVIEW RATING 4/5

I bought the cabinet not realizing that it was unassembled (it was delivered since they didn't have one in the store), but thought I have time and patience, so unloaded the box to begin. The pictures were very misleading, hard to understand, some of the parts were plastic, not enough glue and I could go on and on. Very poor quality for the price and time it will take to finish assembling. I'll... Read more

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