1.3
  • Poor customer service2 votes
  • Not delivered on time2 votes
  • Poor quality product1 votes
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  • Jan 22
  • Products
  • Charlotte, North Carolina
  • Paper
  • 7
  • REVIEW RATING 3/5

I placed an order for 5 boxes of paper online for my office. The paper was never delivered. My assistant would call every day and they would say that the paper was going to be delivered, but the delivery would never show up. Finally we cancelled the order on Jan. 8, 2015, and received a confirmation email that my $150 would be refunded. Today it is Jan. 22, 2015 and my money still has not been... Read more

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  • Jan 14
  • Laptops and Tablets
  • Valley Center, California
  • Hp Printer
  • 20
  • REVIEW RATING 4/5

I ordered and paid for a printer in store. Total bill came to almost $900. I was promised it would be delivered within 1 day and I must be there to sign for it. That didn't happen, then I was told it was on truck the next day and must be there to sign for it. That didn't happen, then I was told it would be there the following day by 10am, that didn't happen. At 2:30 I went back to store and... Read more

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  • Jan 14
  • Online Shopping
  • West Warwick, Rhode Island
  • Online Order
  • 21
  • REVIEW RATING 3/5

I PLACED AN ONLINE ORDER ON 12/29/14 AND I RECEIVED AN EMAIL CONFIRMING THE ORDER WITH A DELIVERY DATE OF 12/30/14. ORDER WAS NOT RECEIVED AND ON 1/3/15 I CONTACTED OFFICE DEPOT, THE REPRESENTATIVE CHECKED WITH THE WAREHOUSE, THEN TOLD ME SOMEONE WOULD CONTACT ME ONCE THE ORDER IS SHIPPED!!!??? ON 1/6/15 I SENT AN EMAIL REQUESTING THE ORDER BE CANCELLED... Read more

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  • Jan 13
  • Furniture and Decor
  • Houston, Texas
  • Office Chair
  • 16
  • REVIEW RATING 4/5

I bought an office chair that cost $368.04 back in may of 2013. This past December of 2014 the chair stopped staying elevated so I chatted in with an office depot rep who stated they would process a warranty exchange. The next day I was checking on my order and it showed cancelled. I look back now and think that should have been my first warning sign. So I chatted back again on 01/05/2015 and was... Read more

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  • Dec 23, 2014
  • Furniture and Decor
  • Hot Springs, Arkansas
  • Office Furniture
  • 33
  • REVIEW RATING 4/5

I recently purchased a whole office set for my wife for Christmas from your company. I ordered it on the 8th and never received it. Today is Dec 22nd and I still have no furniture. The delivery day was supposed to be December the 12th. I took off that day so I would be there to receive the shipment. The shipment never showed up. After several phone calls to customer service saying it is on the... Read more

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  • Dec 11, 2014
  • Products
  • Winter Park, Florida
  • Labels
  • 23
  • REVIEW RATING 3/5

I made the fatal mistake of buying Home Depot labels for our Christmas Cards and I forgot how *** the Home Depot named products are. The quality is terrible. You would think that something as simple as labels that someone would figure out the basic elements of it, but "no" they went to the cheap when the cheap is unimaginable. I should have bought the Avery products but I just wasn't thinking. ... Read more

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  • Dec 02, 2014
  • Online Shopping
  • Washington, District Of Columbia
  • Bulletin Board
  • 22
  • REVIEW RATING 4/5

Delivered a broken product to me. First tried to get an exchange, then tried to cancel the order. My cancellation "was not accepted"! Instead, they delivered second product and didn't even take back the first! Unbelievable. HOURS on the phone with customer service, and they just screwed up time after time. They never did what they told me they would do, they *never once* followed up by... Read more

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Refund for a returned online purchase item took 4 calls to non-English speaking customer service and 6 weeks to get a check after they chose not to credit originally used credit card. I was truly shocked at the way this huge company treats a customer. Hello Staples. Add comment

  • Nov 19, 2014
  • Laptops and Tablets
  • Washington Township, Michigan
  • Kindle Tablet
  • 28
  • REVIEW RATING 3/5

I ordered online a Kindle Tablet. They stated delivery in a week. Two weeks later I called, they said it will arrive shortly = you can't always go by delivery date. Called again following week, same story. Today I went online and got a recording that it was cancelled due to low stock!!! A month later!! And no notification!!! I think it was a come on price and I've heard this before. I... Read more

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Resolved

  • Oct 23, 2014
  • Furniture and Decor
  • Drawer Lateral File Cabinet
  • 51
  • REVIEW RATING 5/5

I purchased a 2-drawer lateral file cabinet through my local Office Depot store. The cabinet was shipped three days later and delivered inside my entrance gate 20 feet from my front door. The package weighed in excess of 150lbs. Nevertheless, my 103lb body was able to inch it towards the front door where I carefully removed the packaging only to learn that it was dented on the top of the right... Read more

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